Health & Safety

We look forward to welcoming you to Stifel Theatre. Providing a healthy and safe environment for our guests, performers and staff is our top priority and we have worked closely with our valued healthcare partners and the City of St. Louis to develop guidelines to welcome you back.  Please read the information below carefully before visiting Stifel Theatre. 

Vaccination Policy

Effective October 15, all guests ages 12 and older will be required to show proof of full COVID-19 vaccination OR a negative COVID-19 PCR or rapid test to attend all ticketed events held at Stifel Theatre. Certain events may require additional health and safety guidelines per the request of promoters or touring artists.

Upon entry to Stifel Theatre, one of the following will be required:

  • An official, government-issued vaccination card listing the guest’s name and dates the last dose was administered.
  • A photo or digital version of an official government-issued vaccination card listing the guest’s name and dates the last dose was administered.
  • A printed or digital negative COVID-19 PCR or rapid test administered by a healthcare professional with 72 hours to a guest’s given event that includes the guest’s name and date the last test was administered.

*A photo ID will also be required to match and confirm vaccination cards with guest’s identity. If children between the ages of 12-17 do not have a photo ID, a parent or guardian will be required to verify their identity.

Vaccination Policy FAQs

Is there a face mask policy for events at Stifel Theatre?
Yes.  In accordance with an order issued by the City of St. Louis, individuals, both vaccinated and unvaccinated, ages 5 and older shall be required to properly wear a face covering that covers the wearer’s nose and mouth while in indoor and enclosed public buildings and spaces.

Face coverings (cloth or surgical type mask) shall be properly worn at all times that individuals are in the facility or otherwise interacting with one another. Face coverings must be worn by all fans over the age of 5 at all times except when actively eating or drinking.  They shall completely cover the mouth and nose, fit snugly against the sides of the face, and shall be secured under the chin.

  • Permitted: Medical masks or double layer fabric masks are permitted. 
  • Not Permitted: Bandanas, gaiters, face coverings with only a single layer of fabric, a face shield does not eliminate the requirement to wear a face covering underneath and face coverings which have exhalation valves or vents are prohibited.

For more information on the order issued by the City of St. Louis, click here
 

Do I need proof of vaccination or a negative COVID-19 test to attend an event at Stifel Theatre?
Effective October 15, all guests ages 12 and older will be required to show proof of full COVID-19 vaccination OR a negative COVID-19 PCR or rapid test to attend all ticketed events held at Stifel Theatre. Certain events may require additional health and safety guidelines per the request of promoters or touring artists. 
 

Does proof of vaccination or negative COVID-19 test change the mask policy for me at Stifel Theatre?
No. In accordance with an order issued by the City of St. Louis, individuals, both vaccinated and unvaccinated, ages 5 and older shall be required to properly wear a face covering that covers the wearer’s nose and mouth while in indoor and enclosed public buildings and spaces.
 

How long will the vaccination or negative COVID-19 test requirement be in effect?
The policy will be subject to periodic reviews and potential revisions as circumstances warrant. We will continue to work with local, state, and federal government officials and health agencies to monitor COVID-19 numbers so we can provide updates as necessary. 
 

How do I show proof of my vaccination status or negative COVID-19 test result?

Upon entry to Stifel Theatre, one of the following will be required: 

  • An official, government-issued vaccination card listing the guest’s name and dates the last dose was administered.
  • A photo or digital version of an official government-issued vaccination card listing the guest’s name and dates the last dose was administered.
  • A printed or digital negative COVID-19 PCR or rapid test administered by a healthcare professional with 72 hours to a guest’s given event that includes the guest’s name and date the last test was administered.

*A photo ID will also be required to match and confirm vaccination cards with guest’s identity.  If children between the ages of 12-17 do not have a photo ID, a parent or guardian will be required to verify their identity. 
 

What does full vaccination mean?
As advised by the CDC, a person is considered fully vaccinated against COVID-19:

  • 2 weeks after their second dose in a 2-dose series, such as Pfizer-BioNtech or Moderna vaccines, or
  • 2 weeks after a single-dose vaccine, such as Johnson & Johnson’s vaccine
     

What vaccines will be accepted?
Stifel Theatre will accept the Pfizer-BioNtech, Moderna, Johnson & Johnson vaccine or other COVID-19 Vaccines approved by the World Health Organization (WHO).
 

Will self-administered or at-home COVID-19 tests be accepted as negative proof?
No. COVID-19 PCR or rapid tests administered by a healthcare professional within 72 hours prior to a guest’s given event date that includes the guest’s name and the date of the test is required. 
 

What if I lost my vaccine card?
It is recommended that you contact your doctor, clinic, pharmacy, or location where you were vaccinated to retrieve a new card.
 

What types of tests do you accept?
A printed or digital negative COVID-19 PCR or rapid test administered by a healthcare professional within 72 hours prior to a guest’s given event date that includes the guest’s name and the date of the test.
 

Will Stifel Theatre have testing available on site?
In an effort to provide easy access to COVID testing for guests who are not vaccinated or do not take a COVID-19 PCR or rapid test prior to arriving at Stifel Theatre, Medea Testing Solutions will be providing COVID-19 rapid antigen testing with $0 out-of-pocket costs to guests. To take advantage of this opportunity, please pre-register in advance of arriving at Stifel Theatre by visiting the link below and selecting Enterprise Center / Stifel Theatre. Testing will be administered at Stifel Theatre, which is accessible on Market Street. A photo ID will be required in order to be tested. Click here for more info.

PRE-REGISTER

Please note, we strongly encourage all fans requiring a negative COVID test to obtain their test and results prior to the event they are attending. Testing locations in Missouri can be found HERE. If on-site testing is in high-demand, this could significantly impact your wait time. Please plan accordingly and arrive early should you prefer this option. A fast lane will be available for guests who pre-register.

How do entry requirements apply to children?
Guests ages 11 and younger will be permitted to enter Stifel Theatre without proof of vaccination or a negative test result. Guests ages 5-11 will be required to wear a mask at all times while inside the venue, in accordance with an order issued by the City of St. Louis.
 

When should I get tested?
Negative COVID-19 PCR or rapid tests administered by a healthcare professional within 72 hours prior to a guest’s given event date will be accepted.

Friday Event Example: Tests administered on the Tuesday, Wednesday, or Thursday prior to the event or tests administered on the day of event will be accepted.

Monday Event Example: Tests administered on the Friday, Saturday, or Sunday prior to the event and tests administered on the day of event be accepted.

Wednesday Event Example: Tests administered on the Sunday, Monday, or Tuesday prior to the event and tests administered on the day of event be accepted.
 

I have a religious or medical exemption for vaccines. Do I still have to provide proof of a negative test result?
Yes, all guests ages 12 and older who cannot provide proof of vaccination must provide proof of a negative COVID-19 test for entry.
 

What if I have a question about my tickets to an upcoming event?
Any ticket inquiries as it relates to the vaccination/COVID-19 policy must be sent to customerservice@stifeltheatre.com by Friday, Oct. 15.
 

Will requirements change each event?
Arena management acknowledges that some specific tours may impose additional requirements to the Stifel Theatre policy; such additional requirements will be communicated and enforced if and when necessary. Please see event specific pages on the Stifel Theatre website for further information.

Online Check-in Before Events

Stifel Theatre now offers an online check-in system that allows guests attending events at Stifel Theatre to upload their vaccination card or negative COVID-19 test results through their smart phone prior to arrival. Simply go to stifelcheckin.com on your smart phone beginning 72 hours prior to your event to start the process.

More Info: Event Check-In

Stifel Theatre now offers an online check-in system that allows guests attending events at Stifel Theatre to upload their vaccination card or negative COVID-19 test results through their smart phone prior to arrival.  Uploading the documents can be completed in a few easy steps:

  • Open your browser on your smart phone and go to stifelcheckin.com beginning 72 hours prior to your event.
  • Choose who you are checking in for. If only yourself, click “I am checking in just for myself.”  If you are checking in multiple members of your household (up to 4), click on “I am checking in for myself and my household.” All persons that are included in your household must enter the arena at the same time.
  • Enter your phone number and then your name and email address on the next page.
  • Upload a photo of your vaccination card OR negative COVID-19 test. We recommend taking a photo with your cell phone and uploading from your phone. If you are checking in your household, you will also upload the additional negative COVID-19 test(s) or vaccination card(s).
  • Once submitted, you will receive a text with a link for your approval or denial of entry. If approved, click on the link to access your check mark. You will be required to show the check mark in order to gain entry to the event.

Please remember:

  • You are considered fully vaccinated 2 weeks after you have received your second dose in a 2-dose series, such as Pfizer-BioNtech or Moderna vaccines, or 2 weeks after you have received a single-dose vaccine, such as Johnson & Johnson's vaccine.
  • Your COVID-19 test must be taken within 72 hours of the event you are attending.
  • If you do not have access to a smart phone or misplace the checkmark, you must bring a printed or digital copy of your negative test results or COVID-19 vaccination card.

On-Site COVID-19 Testing

Stifel Theatre has partnered with Medea Testing Solutions to provide guests with on-site COVID-19 rapid antigen testing with $0 out-of-pocket cost (with insurance or government program for uninsured). Subject to the conditions below, guests who fully and accurately complete Medea’s registration forms available at https://medeatesting.com can be tested at Medea’s on-site mobile lab with no out-of-pocket cost to them regardless of whether they have insurance. Guests must have a photo ID in order to be tested.

Guest Safety Guidelines

Mask Policy

  • Face coverings must be worn by all fans over the age of five.
  • Bandanas, gaiters, face coverings with valves or vents, and face coverings with only a single layer of fabric are not permitted.
  • Face coverings must be fully covering the nose and mouth at all times
  • Face coverings must be medical grade masks or 3layer cloth coverings (or a least two cloth layers with a filter)
  • Use of a face shield does not eliminate the requirement to wear an appropriate face covering underneath
  • If a face covering will cause you impairment due to an existing health condition, please contact Guest Services at 314-622-5432 at least 72 hours prior to game/event. Entry will be denied if advance notice is not provided. Fans who are unable to wear a face covering will be required to wear a face shield.

Bag Policy

All oversized bags and backpacks are prohibited. All bags allowed into the facility are subject to inspection. 

Entry Time

Building doors open approximately 60 minutes prior to the performance. 

Clean Your Hands Often.
Soap dispensers and hand sanitizer dispensers will be widely available at Stifel Theatre. 
 
Stay Home If You Feel Sick.
Please stay home if you or your children are feeling unwell.