Mobile Ticketing FAQ
What is a mobile ticket / etickets?
Mobile tickets refer to Ticketmaster's eTicket delivery option. By selecting eTicket as your delivery method you will receive a mobile ticket and can use your smartphone to gain entry. eTickets allows you the flexibility to choose your electronic delivery method when you're ready. With eTickets, Mobile Entry will now be available.
What is mobile entry?
With Mobile Entry you will be able to enter an event at Stifel Theatre without the need of a physical ticket. No more worries about losing a ticket or realizing you left your tickets at home when you arrive at the venue. You can now use our mobile app or log on to your Account Manager via the browser on your mobile device to access your order and present the mobile ticket barcode. The ticket taker will scan it as if it was a physical ticket.
Some tips on getting into Stifel Theatre with mobile tickets:
1. Mobile tickets should be viewed on the device before proceeding through security gates at Stifel Theatre.
2. For easier entry and movement throughout the building, please transfer mobile tickets to each member of your party prior to arriving at Stifel Theatre.
3. Mobile tickets cannot be transferred after they have been scanned at the gate.
If I want to print my mobile/eticket, when is the best time to print?
You may begin printing your etickets right from your computer within 48 hours of your event. You will receive an email once they are ready to print. From a security standpoint, waiting 48 hours before to print will reduce the risk of fraud, duplicate tickets & lost tickets.
What does a mobile ticket look like?
A mobile ticket contains a unique ticket verification (QR code). It also contains the customary ticket information that you are familiar with seeing on a traditional hard paper ticket such as game date, time, section, row, etc. A PDF file on your phone is not a mobile ticket and must be printed before you enter the building.
How do I know if my phone is compatible?
Any smartphone that can browse the internet can load a mobile ticket. If you don't have a smartphone, please go directly to the Box Office at Stifel Theatre. Upon presenting proof of original purchase, a traditional hard stock paper ticket will be printed for you to use for entry.
How do I add a ticket to the Apple Wallet app?
Once you are within 48 hours of your event, log on to your Ticketmaster account and add the event to the Apple Wallet app. Once you have added to the app, your QR code will be accessible for entry.
Is there any additional cost for mobile entry?
No, however your cellular carrier may charge a fee to browse the internet on your smartphone. Please consult your cellular plan for any additional charges.
What happens if I forget my phone or my battery dies?
Please go directly to the Box Office at Stifel Theatre. Upon presenting proof of original purchase, a traditional hard stock paper ticket will be printed for FREE to use for entry into the building.