Theatre Policies

For each event at Stifel Theatre guests with the need for mobility assistance may be dropped off at the corner of 15th Street and Market Street. The front entrance of Stifel Theatre has been fitted with an accessible door for easy ingress and egress. If you require the need for a wheelchair while visiting Stifel Theatre, please inform a staff member, and we will provide you with a wheelchair escort. If you have any questions, please contact the Stifel Theatre at 314-499-7600.

All guests, regardless of age, must have a ticket. With the exception of certain children's productions, infants and children under the age of 5 are not recommended in the theatre. If you have any questions, please contact the Stifel Theatre at 314-499-7600.

Guests must be 21 years of age to purchase alcoholic beverages. Guests are not permitted to bring alcohol into the facility. No alcohol is permitted to leave the facility. Alcohol cut off times vary by event. You may inquire at the concession stand upon your arrival.

Stifel Theatre does not have the ability to page guests during events.

Assisted Listening Devices are available from the Guest Service Center located across from the box office at the main entrance. The devices operate on an FM system. Guests wishing to check out a device will leave a driver’s license or credit card at the Guest Service Center. Upon the return of the device in the same condition, the collateral will be returned. Devices are handed out on a first come, first serve basis and are provided free of charge.

For your convenience, an ATM is located at the main entrance alongside the box office.

If any guest(s) should disturb you, please contact the nearest Guest Service Host or Security Guard to describe your problem. Persons who throw objects, cause a disturbance or disobey facility instructions will be subject to immediate ejection from the building and / or criminal prosecution. Persons observed breaking the law while in Stifel Theatre or on the property are subject to immediate ejection and / or criminal prosecution. Guests that are ejected from the building will not be entitled to a refund or any compensation.

No Audio or Video recording devices are permitted at Stifel Theatre. Please refrain from such behavior.

Stifel Theatre does not distribute or issue backstage passes for any event.

Guests are more than welcome to bring a pair of binoculars to Stifel Theatre to enhance their overall experience.

Updated Stifel Theatre box office hours can be found here.

All Will Call tickets must be picked up on the day of the event, at the Stifel Theatre Box Office only. On non-event days, tickets may also be purchased at the Enterprise Center Box Office.

Cellular phones are allowed into Stifel Theatre. We do ask that each guest respect the event experience of fellow guests and turn off all cellular phones during the performance. Phone communication and phone texting will not be allowed in the seated area.

Camera policies vary by event and are determined solely at the discretion of the show and are subject to change. Selfie sticks are not permissible pursuant to our prohibited items policy. Unauthorized or prohibited photography of an event may result in film or videotape being confiscated by show representatives. Each show owns the rights to performances and images of their production. In all cases, the resale of photography or video is strictly prohibited. For details regarding the camera policy for a specific event, you may call 314-499-7600.

A variety of traditional fares such as popcorn, hot pretzels, pretzel dogs, chips, nachos, candy and our signature snack mix will be available for purchase. Full beverage selection includes soft drinks, bottled water, mixed drinks, wine and a wide variety of beer including local specialty beers and microbrews.

Guests must be 21 years of age to purchase alcoholic beverages. Guests are not permitted to bring alcohol into the facility. No alcohol is permitted to leave the facility. Alcohol cut off times vary by event. You may inquire at the concession stand upon your arrival.

Stifel Theatre does not have the ability to look up a guest's seat location or to make guest announcements. The best way to reach a guest during an event is by contacting them directly via the guest's cellular phone. In an emergency, you may contact the Guest Service Center at 314-499-7603 with the guest's name and seat location. A Guest Service Team Member will be immediately dispatched to deliver the message to the guest.

Please refer to our Health & Safety Protocols page for the most up to date policies on face covering requirements to attend an event at Stifel Theatre.

First aid team members are available at all events to assist any guest with medical needs. The first aid room is located across from the box office at the main entrance. Guests may contact the nearest Guest Service team member for directions.

The Guest Service Center is located across from the box office at the main entrance. The Guest Services Center is staffed by individuals specially trained to respond to all types of guest inquiries and / or suggestions, including questions, problems, cab requests, stroller/wheelchair check-in, lost children and lost / found articles. There are also brochures for hotels, restaurants and parking available in the Guest Services Center.

Stifel Theatre rarely cancels or postpones events due to inclement weather. Please be advised that tickets for all events are sold on a non-refundable and non-exchangeable basis. This stipulation is clearly marked on each ticket. Should a decision be made to cancel or postpone an event, this information will be posted as soon as it is determined.

Late seating once a performance has begun is at the discretion of the performer.

For theatrical events Stifel Theatre does not allow patrons arriving late to enter the theater once the performance has begun. Latecomers will not be seated until there is an appropriate break, which will be determined by the Stifel Theatre Management and the show production, or until intermission if applicable. There are two primary reasons for this policy:

• It is very distracting to the performers on stage and may result in an injury.
• It is very disruptive to the patrons that arrived for the performance on time.

If you must leave the performance at any time once it has begun, you will not be readmitted until an appropriate break or intermission. Please remember to allow a sufficient amount of travel time to arrive at the Stifel Theatre and park your vehicle at least 30 minutes prior to your performance’s start time. Remember to allow additional travel time as a result of poor weather conditions, heavy traffic, road construction, other metro St. Louis events and parking congestion.

If you become separated from your child during an event, please seek the nearest Guest Service Host or Security Guard. When bringing children to an event it is always helpful to make sure that the child has their contact information on them.

Items found before, during, or after an event should be turned into the Guest Experience Center near the main ticket lobby entrance. Items will be logged into our Lost & Found system for tracking and management.

All items will be kept for 7 calendar days. After day 7, ID’s and credit cards will be shredded. All other Item(s) will be donated to charity or disposed of at the discretion of management if not claimed. Stifel Theatre management assumes no responsibility for any lost or damaged items.

Guests can check the Guest Experience Center at any point during an event for a lost item. After an event, guests can submit a lost & found form at www.enterprisecenter.com/lostandfound.

The following items may not be brought into Stifel Theatre:

• airhorns
• wrapped gifts or items
• cans
• bottles
• coolers
• sealed packages
• drones
• chemicals
• plastic beverage containers
• food and beverages
• balloons (regular/helium)
• oversized bags or backpacks
• pets (other than service animals)
• laser pointers/pens
• sticks (including those on pennants or flags and selfie sticks)
• weapons (guns, knives, chains, spikes, projectiles, tasers etc.) of any sort.

All purses and bags are subject to inspection upon entering the venue.

For the safety and security for all, performers, guests, and employees may be subject to a search before entry into the building. Searches may include a visual inspection, metal detecting wand or full body pat down.

Stifel Theatre is a smoke-free facility. Guests may not smoke inside the facility or within fifteen feet of any entrance / exit. Guests wishing to smoke may exit and re-enter the building at the main entrance across from the box office. Your hand and ticket will be stamped prior to exiting in order for our staff to verify re-entry. Smokeless electronic cigarettes and similar devices are also prohibited from use inside Stifel Theatre.

No loitering, trespassing, soliciting, peddling, resale of tickets, resale of merchandise or other items are permitted on Stifel Theatre property.

Strollers are permitted inside of Stifel Theatre. All strollers must be checked into the Guest Service Center at the main entrance across from the box office. Umbrella style strollers that collapse completely are permitted to be placed under guest's seats during events. Stifel Theatre is not responsible for any lost, damaged or stolen strollers. Strollers may not be left in walkways, in aisle ways or in the lobby areas.

• Stifel Theatre Administrative Office: (314) 499-7600
• Guest Service Department (during events): (314) 499-7603
• Lost and Found Hotline: (314) 499-7602
• Ticketmaster: 1-800-745-3000, or online at ticketmaster.com
• Disabled Seating Information: (314) 622-5420
• Metrolink Info: (314) 231-2345

The Stifel Theatre Box Office is open on event days only. On non-event days, tickets may be purchased at the Enterprise Center Box Office, all Ticketmaster Ticket Centers or online at www.ticketmaster.com. There is a per facility fee added to all tickets purchased at all locations, including the Box Office. Additional Ticketmaster service charges and handling fees apply to all tickets purchased through Ticketmaster outlets, by phone or online. For disabled seating, call 314-622-5420. These sources are the only authorized ticket-selling agents of Stifel Theatre. Please be advised that we cannot guarantee the authenticity of tickets obtained through any other source.

Guests must have their tickets on their persons at all times when attending an event. Screenshots of tickets and printed PDFs of tickets will not be accepted.

Stifel Theatre offers behind the scenes group building tours by reservation only. These tours are offered Monday-Friday on non-event days only. To inquire about pricing, a specific tour day, and other tour information please call 314-499-7676.

Please refer to our Health & Safety Protocols page for the most up to date policies on COVID-19 vaccination requirements to attend an event at Stifel Theatre.

Stifel Theatre provides wheelchair escorts for guests with limited mobility from any Stifel Theatre entrance to the guest’s seating location. Upon arriving at an entrance, please ask a staff member for assistance.