All of us at Stifel Theatre look forward to making every visit to Stifel Theatre a pleasant and enjoyable one. If you find that you require special assistance during an event, please consult the nearest Guest Experience Ambassador. You may also visit the Guest Services Center or Box Office located in the Ticket Lobby.
To purchase accessible tickets for an upcoming event, please call our Box Office ADA Hotline at 314-622-5420 or click more info below. Seating options are available in a wide variety of price ranges for all events but supplies may be limited. Guests are encouraged to purchase accessible tickets early.
Please click the more info button to request accessibility accommodations at an upcoming event.
Stifel Theatre attracts thousands of visitors a year, from all over the region and across the nation. This area of our website provides some basic information about our theatre, including guidelines to review before visiting.
Accessible Parking
Parking for guests with disabilities is available throughout the surrounding garages and parking lots. For each event at Stifel Theatre, guests with the need for mobility assistance may be dropped off at the corner of 15th Street and Market Street. A ramp is available at this corner of the building for easier access to the front entrance of Stifel Theatre.
Accessible Seating
Stifel Theatre provides areas suitable for people with mobility disabilities who require accessible seating because of their disability under the Americans with Disabilities Act (ADA). One companion seat is available for each seat reserved for a guest with a disability. These seats are provided in a wide variety of price ranges for all events. To purchase accessible seating, please contact the Accessibility Hotline at 314-622-5420.
For most Stifel Theatre events, a limited number of accessible seating options are available on site for guests who did not previously purchase accessible seating. To inquire about these on site options, please ask the nearest Guest Experience staff member for assistance. On site options are limited so guests are encouraged to contact the Accessibility Hotline prior to their arrival to secure accessible seating.
Assisted Listening Devices
Assisted listening devices are available from the Guest Services Office located in the Ticket Lobby. The devices operate on a FM system and pick up the theatre audio feed. Please note that the feed may be limited for some shows and concerts due to tour requirements.
Guests wishing to check out a device must leave a driver’s license or credit card and upon return of the device in the same condition, the collateral will be returned. Devices are handed out on a first come, first served basis and are provided free of charge.
Audio Description Services
Stifel Theatre partners with MindsEye to provide audio description for select shows and events for our guests who are visually impaired. Due to limited availability, this service is only available by reserving a spot in advance. For more information about participating events and to reserve a spot, please visit mindseyeradio.org or call 618-394-6444.
Deaf Interpreters
American Sign Language (ASL) interpreters are available by request for various events at Stifel Theatre. Please let our Box Office know when you are purchasing tickets or you may request ASL accommodations here.
Drop Off/Pick Up Areas
Curbside drop off and pick up areas can be found at the corner of 15th Street and Market Street where an accessible ramp is located. Guests may also be dropped off on Market Street in front of Stifel Theatre but this location does require steps to reach the entrance.
Entry Procedure
The main entrance of Stifel Theatre is accessible via the ramp at the corner of 15th Street and Market Street. All guests go through standard security screening measures. For a list of prohibited items, please go to the Theatre Policies page.
Mobility Devices
Manual and motorized wheelchairs and four-wheeled mobility scooters that are required as mobility devices for a person with a disability are permitted in Stifel Theatre. Additionally, manually-powered aids such as walkers, canes, crutches, braces, and other similar devices are permitted. Individuals using these items do not require permission to enter and safely operate in Stifel Theatre.
Restrooms/Family Restrooms
Accessible restrooms are located in the Kiel Club next to the Ticket Lobby and on Level 3 (Lower Mezz/Loge Box Level). The Kiel Club also offers family restrooms.
Please note that the main restrooms in the Ticket Lobby require a few steps to reach. The restrooms on Level 4 (Upper Mezz) also require steps to reach.
Sensory Needs
Stifel Theatre has partnered with KultureCity to improve our ability to assist and accommodate guests with sensory needs. Our objective is to provide an inclusive and seamless experience for all guests for all events including those with sensory needs. We strive to raise awareness of the needs and challenges faced by individuals with sensory processing disorders by supplying Guest Experience staff members with continuous training and by offering the resources and accommodations below to our guests:
Sensory Bags
Sensory bags containing special KCVIP badges, fidget tools, noise cancelling headphones, and other resources are available for checkout (at no cost by leaving an ID) at our Guest Services office in the Ticket Lobby.
Weighted Lap Pads
Weighted lap pads are also available for checkout (at no cost by leaving an ID) at our Guest Services office in the Ticket Lobby.
Social Story and KultureCity All-Inclusive App
Download the KultureCity All-Inclusive App to get your social story to help you further with your visit to Stifel Theatre: App Store; Google Play
Service Animals
Service dogs (or other service animals expressly authorized under applicable law) that are trained to perform work or tasks for the benefit of a person with a disability are welcome at Stifel Theatre. Please notify your ticket seller at the time of purchase so that an aisle seat may be selected for you if you desire to accommodate your service animal.
Wheelchair Assistance
For guests who need assistance to and from their seat, Stifel Theatre staff can provide wheelchairs and an escort to the seating location. Due to a limited number of wheelchairs, we are unable to leave the wheelchair at the guest’s seat the entire event but the nearest Guest Experience staff member will be able to assist the guest if they need to leave their seat.